3.1 7-Day Luxury Inspection Window
If a luxury ornament, ring array, or bridal accessory arrives with a verified manufacturing flaw, displays clear stone setting errors, or deviates from the ordered design model, you may request a fresh exchange or credit refund within 7 days of delivery. To qualify for a premium product claim, the item must be completely unworn, free from surface scratches or perfume scents, and kept in its original pristine velvet presentation box with all security tags, certificates of authenticity, and packaging matrices fully intact.
3.2 Custom Dimension & Pierced Item Exclusions
To maintain strict hygiene, quality control, and luxury product standards across our network, any custom-engraved pieces, tailor-sized ring bands, or pierced earrings cannot be returned, exchanged, or refunded under any circumstances unless a major structural factory defect is verified by our inspection team. All returned items undergo mandatory gemological and weight verification to ensure they match our outbound shipping vault ledger.
3.3 Optical Verification & Luxury Replenishment
Once your ornament payload is safely received back at our central diagnostic hub, it undergoes a rigorous microscopic scan to verify its structural integrity, metal hallmark purity, and manufacturing origin. Approved claims are processed as immediate store wallet credits or direct financial refunds within 7-10 business days. Return logistics and secure courier arrangements for verified warehouse errors or factory discrepancies will be fully managed and covered by ChicCharms.